Traditions 723 Chocolate Rug

FAST SHIPPING ON ALL US ORDERS!

1-7 business day delivery.
Free Shipping On Orders Over $99.00

Due to COVID-19 safety precautions in some warehouses, some orders may take a little longer to receive.

SHIPPING FAQs

Where does Universe Rugs ship?

My order shows delivered but not received

Do you ship to APO/FPO or P.O. boxes?

Do you ship Internationally?

Are Taxes and Duties Covered?

Which shipping carrier will deliver my order?

My order shipped via Freight. How do I track it?

Do I have to pay for shipping?

My order is on pre-order or back order, when will I know it's on its way?

ITEMS ELIGIBLE FOR RETURN MUST BE:

Sent to us within 30 days of the delivery date of your order.

Sent to us in the same condition that it was delivered to you.

All items are eligible for return except the American cover design / Persian weavers vendor.

All American cover design / Persian weavers collections are final sale.

DAMAGED OR MISSING ITEMS:

If you received your merchandise in damaged condition or missing items, please contact us as soon as possible to report the problem. 

RETURN FAQs

How do I know if an item is eligible for a return?
How many days from my order can I return an item?
What if my order was damaged or there were missing items?
How do I initiate a return?
Do I need a return authorization number?
What do I do with the return authorization number?
What do I do after I start my return?
How long does it usually take to process the refund?
Where do you send the refund?
What if I need to exchange the item for a different item?
How do I return more than one item in an order?
Who pays for returns?
What's the return address?
How much is the return fee?
Can I purchase a return label from Universe Rugs?
When should I expect my refund?
Will I receive a full refund?
What if I still have a question you didn't answer?