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Rug 101

3 layered rugs
Emily henderson mixing rugs3 copy
Emily henderson mixing rugs6
Emily henderson mixing rugs8 copy
Focal point 8254 blue night1 1024x1024

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BBB Reviews

★★★★★

This online business has exceptionally good customer service! The owner is helpful, reliable and conscientious. She was very responsive to any concerns we had, and helped us end up with a product that we are very pleased with. Highly recommend!

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Susan

03/27/2020

★★★★★

My experience with Universe Rugs was positive in every respect. Their account manager, Ayda was immediately responsive and most helpful.As this was the first online business I have done with Universe Rugs, I was a little nervous. To date, however, they've done all they promised and their customer and account servicing was excellent.
I am very satisfied with the price and product and recommend Universe Rugs without hesitation.

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Steve L

09/03/2020

★★★★★

I am a very satisfied customer of Universe Rugs. Kudos to Ms. Ayda K., the Account Manager, she was quick in letting me know that my chosen design was back ordered. She gave me a good option and followed up on it. She was on point, straight forward and very professional. Indeed their customer service is exceptional. I received my new choice of rug. Very pretty, I'm happy with it and will certainly do business again and recommend Universe

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Adel A.

09/17/2020

★★★★★

Great communication, friendly, great service, very quick delivery, and great follow up after delivery. Thank you Ayda, it was a sincere pleasure doing business with you. I have recently placed another order and I will remain a loyal customer.

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Don Bowley

10/03/2020

★★★★★

I was very pleased with the timeliness of the shipping and the rug when it arrived. The rug met my expectations. The price was a good value. I had searched for this particular color and size of this model number rug but had not been able to find it for quite awhile; so was pleased when this store and rug appeared on my Google Search. I would recommend anyone looking at this store for an online rug purchase.

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Cheryl G

10/06/2020

★★★★★

I ordered two rugs online that had been very difficult to find for the past year. I was very excited to find that Universe Rugs had this particular style of rug and that I received them even quicker than the expected ship date.

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Toni H

10/07/2020

★★★★★

We had purchased this style of rugs for our motorhome while in Arizona. We decided we need a different size area rug. I put the style number in Google and Universe Rugs came up. From viewing the selection to ordering to delivery it was flawless.

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Angela M

04/24/2021

★★★★★

This rug is a much higher quality than you can find at most stores locally. The prices are outstanding for the quality of work. I had hunted for this particular rug for five years so I was delighted to find it at Universe rugs. It was very easy to order online, delivery was very quick, and I would recommend anyone check out this company before they buy a rug elsewhere.

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Jean H

04/24/2021

★★★★★

The rug is heavy and stunningly beautiful. Shag, but a tight shag so it does not feel cheap. Very soft, especially with padding under it. Just wished it could have shipped sooner.

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Brion D

07/24/2021