★★★★★

This online business has exceptionally good customer service! The owner is helpful, reliable and conscientious. She was very responsive to any concerns we had, and helped us end up with a product that we are very pleased with. Highly recommend!

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★★★★★

My experience with Universe Rugs was positive in every respect. Their account manager, Ayda was immediately responsive and most helpful.As this was the first online business I have done with Universe Rugs, I was a little nervous. To date, however, they've done all they promised and their customer and account servicing was excellent.
I am very satisfied with the price and product and recommend Universe Rugs without hesitation.

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★★★★★

I am a very satisfied customer of Universe Rugs. Kudos to Ms. Ayda K., the Account Manager, she was quick in letting me know that my chosen design was back ordered. She gave me a good option and followed up on it. She was on point, straight forward and very professional. Indeed their customer service is exceptional. I received my new choice of rug. Very pretty, I'm happy with it and will certainly do business again and recommend Universe

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★★★★★

Great communication, friendly, great service, very quick delivery, and great follow up after delivery. Thank you Ayda, it was a sincere pleasure doing business with you. I have recently placed another order and I will remain a loyal customer.

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★★★★★

I was very pleased with the timeliness of the shipping and the rug when it arrived. The rug met my expectations. The price was a good value. I had searched for this particular color and size of this model number rug but had not been able to find it for quite awhile; so was pleased when this store and rug appeared on my Google Search. I would recommend anyone looking at this store for an online rug purchase.

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